Refund policy
Refund & Return Policy
Thank you for shopping with Boujee Bijou. Because we specialize in personal care products, we maintain strict hygiene and safety standards. Please review our policy regarding returns, refunds, and order issues below.
1. Returns & Exchanges
We do not accept returns or exchanges for any products once they have been delivered, except under the specific conditions outlined in the "Refunds" section below. This ensures the integrity and safety of the personal care items we provide to all customers.
2. Refund Eligibility
Refunds are strictly limited to personal care products that meet all of the following criteria:
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The product is unopened, unused, and in its original packaging (with all seals intact).
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The refund request is initiated within 14 days of the delivery date.
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The product is returned to us at the customer's expense (unless otherwise stated for defective items).
Items that have been opened, tested, or used in any capacity are ineligible for a refund due to health and safety regulations.
3. Defective or Damaged Products
If you receive a product that is defective or damaged (e.g., a broken pump, leaked contents, or expired formula), please contact us immediately.
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Action Required: Send an email to our support team with your order number and a clear photo/video of the defect.
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Resolution: Once the defect is verified, we will issue a replacement or a full refund for the affected item at no additional cost to you.
4. Missing Products
We take great care in packing your orders, but mistakes can happen.
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Notification Window: You must notify us of any missing items within 3 days of the delivery date recorded by the carrier.
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Verification: We will cross-reference your claim with our internal shipping logs and package weight records.
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Resolution: Verified missing items will be shipped out to you immediately or refunded.