Shipping policy
Shipping Policy
Thank you for supporting our small business! We take great care in preparing your personal care essentials to ensure they arrive safely at your door.
1. Processing Times
- All orders are processed within 7 business days.
- During high-volume periods (like sales or holidays), processing may take additional days. We will notify you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Note: Delivery delays can occasionally occur due to carrier issues outside of our control.
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
4. Shipping Restrictions
- International Shipping: Available
- Address Accuracy: Please double-check your shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer.
5. Damaged, Missing, or Defective Items
We want you to love your products. If there is an issue with your delivery:
- Missing Items: Must be reported within 3 days of the delivery date.
- Defective/Damaged Items: Please take a photo of the damage and contact us immediately.
- Please refer to our Refund & Return Policy for full details on how to file a claim.
6. Lost or Stolen Packages
Boujee Bijou is not responsible for packages that are confirmed as "Delivered" by the carrier but are missing or stolen.
Contact Us
If you have any questions about your order, please reach out:
- Email: bb@boujeebijou.com